Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tinythinkertoys00@gmail.com. Please note that returns will need to be sent to the following address 480 Gordan Krantz Avenue Milton Unit 119 L9E 1Z4

You can always contact us for any return question at tinythinkertoys00@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tinythinkertoys00@gmail.com.

Return & Refund Policy

Effective Date: August 5, 2026

At Tiny Thinker Toys, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be in the original packaging with all accessories and parts included.
Be accompanied by proof of purchase (order number or receipt).

Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

Clearance or final sale items.
Gift cards.
Products that have been used, assembled, or are missing original packaging.
Personalized or custom-made products (if applicable).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your request and, if approved, provide a replacement, refund, or other appropriate solution at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind or an incorrect purchase, the customer is responsible for return shipping costs.

If the return is due to our mistake or a defective/damaged product, Tiny Thinker Toys will cover the return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us first.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our standard return process.

Lost or Delayed Shipments

If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.